Frequently Asked Questions



What is Sanctuary Skate Co.?

Sanctuary is a skate company built for skaters, by skaters. Sunshine and Randi started SSC. in February 2019 with the mission to grow the skating community within Chattanooga, TN. SSC started by offering skate lessons and eventually decided to create a “sanctuary” for the skaters in their hometown.



How much are lessons?

We offer group classes and private lessons in a wide range of genre. Check out our schedule here. Drop-in rate is $18 and memberships are also available. To find out more about becoming a member click here.



What is the best beginner skate?

It really depends on what type of skating you are interested in! Shoot us an email with some basic information on how you plan to use your skates and we will get back to you with some info asap.



Should I buy quad or inline skates?

Typically people seem to go with whatever they have the most experience skating in. Again it goes back to what type of skating fuels your fire. Inlines have more vertical support to the front and back of the body, while quads offer more support from side to side. Inlines typically pick up more speed than quads, but quads offer more flexibility while dancing. Both have their specialties! Email us if you have more questions on this topic.



Do you ship internationally?

Yes we do, however we have found it is much better to shop locally if you have a skate shop in your area! Shipping costs are significantly higher shipping over seas.



How long does it take for me to get my skates?

Depends on the skate/inventory, but once we have the skates in hand we ship within 2 business days! Keep in mind some skates take longer to make and will be a 2-6 week process.



What is your return policy?

If you have an issue with your order, you need to contact us within the first 3 days after delivery for a return. Exchanges must be made within 30 days of the delivery/purchase but exchanged skates must be in NEW condition. Sale items are final sale. You are responsible for any shipping fees for returned items. If we made a mistake with your order, we will cover the shipping fees.



What are your store hours?

Monday to Friday: 11:00pm - 6:00pm

Saturday: 10:00am- 4:00pm

Sunday: CLOSED



Can I make a custom skate order?

Yes you can! We can customize your entire set up from boot, to plate, to wheel! Email us to get started.



What size skate should I buy?

Brands and skates can differ. Check out our sizing guide here.